Service-Based Business
Tlixarenthel is a service-based business specializing in party styling and outdoor event design. Unlike product-based businesses, our services are delivered through consultation, planning, and on-site event styling.
Cancellation and Refund Policy
Since we provide services rather than physical products, our return policy focuses on cancellations and refunds for booked events:
Cancellation Timeline
- More than 30 days before event: Receive 75% refund of total payment
- 14-30 days before event: Receive 50% refund of total payment
- 7-14 days before event: Receive 25% refund of total payment
- Less than 7 days before event: No refund available
Deposits are non-refundable in all circumstances as they secure your event date and cover initial planning costs.
Weather-Related Cancellations
We understand that outdoor events can be affected by weather conditions:
- In cases of severe weather warnings or dangerous conditions, we will work with you to reschedule your event
- Rescheduling options are available based on our availability
- If rescheduling is not possible, a partial refund may be issued at our discretion
- We encourage clients to have backup plans for rain or moderate weather conditions
Service Modifications
If you need to modify your service package:
- Upgrades to larger packages can be accommodated with additional payment
- Downgrades to smaller packages may be possible more than 30 days before the event
- Minor changes to styling preferences can be made up to 14 days before the event
- Major changes requested within 14 days may incur additional fees
Service Guarantee
We stand behind the quality of our party styling services:
- Professional execution of agreed-upon styling plan
- Quality materials and decor elements
- Timely setup and breakdown services
- Prompt resolution of any issues that arise during service delivery
Disputes and Resolutions
If you are unsatisfied with our services:
- Contact us immediately to discuss your concerns
- Provide documentation of specific issues when possible
- We will work in good faith to resolve any legitimate concerns
- Partial refunds may be considered for significant service failures
Please note that style preferences and subjective opinions do not qualify for refunds if the agreed-upon services were delivered as planned.
Force Majeure Events
In cases of circumstances beyond our control, including natural disasters, pandemics, civil unrest, or other force majeure events:
- We will prioritize rescheduling your event
- Service credits may be offered for future use
- Refunds will be evaluated on a case-by-case basis
Damaged or Missing Items
While all our decor and furniture are inspected before events:
- Report any damaged items immediately upon discovery
- We will replace or repair items when possible
- Appropriate adjustments to fees may be made for significant issues
How to Request Cancellation
To cancel your booked event:
- Provide written notice via email to request@tlixarenthel.world
- Include your name, event date, and booking reference
- Wait for confirmation of cancellation receipt
- Refunds are processed within 14 business days of cancellation approval
Contact Us
For questions about this Return Policy or to discuss cancellations: